The client

Festival Hall has hosted countless concerts since its inception in 1915, and continues to play a central role in Melbourne’s thriving music scene today.

The Situation

As an ever-changing and growing business, Festival Hall was increasingly challenged by:

• • Major variation in the size and frequency of events made it impossible to maintain a consistent pool of casual staff. Additional staff recruited for large events would churn when insufficient shifts were available, leaving Festival Hall short staffed when another major event came around
  • Hiring temps through multiple agencies, all with differing manual systems and processes, resulted in management spending hours on administrative tasks.

The Solution

Festival Hall has used Sidekicker since May 2016 as their go-to solution to scale up their casual workforce when needed.

“Sidekicker has enhanced the dynamic of our casual workforce. We’re now easily able to manage a blended workforce of casual and external staff, meaning we can maintain a casual pool to work our frequent and consistent events, and easily and quickly tap into an external pool of quality skilled staff whenever we need them for major events,” says Venue Manager, Jodie Miatke.

The Results

Festival Hall uses Sidekicker to:

• Hire quality Sidekicks at the click of a button to scale up for large events.
• Create a ‘go-to’ pool of Sidekicks, using Sidekicker’s Talent Pool feature to easily rehire the external staff they love working with again and again.
• Easily eliminate issues with last minute absenteeism, able to fill 95% of shifts within 1 hour on Sidekicker.