Working in the events industry, CF Hire naturally has highly seasonal peaks and troughs in client volumes, and often goes from servicing several events one week, to none the next.
Due to this seasonality, CF Hire’s casual frontline workforce (labourers, drivers, etc) was causing four key challenges:
- They were unable to provide consistent work for their casual staff, causing high churn
- High churn meant they were having to constantly recruit casual staff, which was time consuming and costly
- They were too busy with this admin to invest the necessary time in vetting applicants, so the staff they hired were often unreliable and inconsistent
- They would often need extra staff quickly to meet client needs or cover absenteeism, and were unable to find people fast enough