How Abe’s Bagels scales their team

“Sidekicker’s workers are consistently of excellent quality, which is a great improvement on any other agencies we’ve used”

Julia Dutt, HR Manager at Abe’s Bagels

Abe’s Bagels are one of Australia and New Zealand’s best known bagel brands, stocked across cafes and all major supermarkets.

The challenges

With variability in their warehouse in Auckland, Abe’s Bagels was using a traditional agency to fill gaps in their roster with temporary staff to support peaks and cover absenteeism.

However, the quality and reliability of staff being provided was poor, which had a negative effect on productivity on their production line–with workers provided having a lack of relevant skills and experience–or leaving them short-staffed when workers simply didn’t show up.

Sidekicker’s solution

Sidekicker’s temporary staffing solution gave Abe’s Bagels the flexibility to quickly scale their workforce up when required, without sacrificing staff quality. Unlike traditional agencies, Sidekicker has systems in place that work to improve the quality, consistency and reliability of temporary workers, namely:

Post-shift ratings and reviews
Digital reliability and performance tracking, enabling Sidekicker to curate their workforce in real-time
Automated pre-shift confirmation processes, driving a no-show rate of 0.1%

Using Sidekicker to hire temporary staff, Abe’s Bagels was also able to alleviate the headache of paper timesheets, with digital timesheets saving their on-site supervisors time and hassle.

Sidekicker’s workers are consistently of excellent quality, which is a great improvement on any other agencies we’ve used. Sidekicker’s digital time & attendance systems are also so much simpler and quicker than the paper timesheets other agencies use.

Julia Dutt, HR Manager at Abe’s Bagels