The #1 way to hire temporary call centre staff
Sidekicker is used by over 2,000 tech and corporate businesses to hire temporary call centre staff all across Australia and New Zealand. Simplify your staffing.
2,000+ customers
500,000+ shifts completed
4.8/5 average worker rating
Being able to hire staff when and where we need them quickly and affordably has enabled us to keep our core team lean but well supported as we’ve scaled.
Uber
Filling rostering gaps, dealing with seasonal peaks or solving perm recruitment has never been this easy
1. Make a request
Make a Request from your dashboard and tell us what you need. Whether it be 1 Sidekick or 100.
2. Hire a Sidekick
Our system then gets to work finding you the best available Sidekicks. View their profiles and hit hire.
3. Pay & Rate
Once your request has been completed, approve their timesheet, provide a rating & we handle the rest.
Why 2,000+ technology and corporate businesses choose Sidekicker to hire temporary call centre staff
Fill in minutes not days
Sidekicker makes filling your temporary staffing gaps super fast. Our on-demand pool of qualified call centre staff are ready to go at the click of a button.
Save 30% on labour hire agency fees
Our investment in technology allows us to pass on cost savings to our customers making Sidekicker up to 30% cheaper on call centre staffing agency fees compared to traditional recruitment agencies.
Our platform creates a better way
We are creating a better way to hire temporary call centre staff. Make a request at any time of day, view profiles of qualified call centre staff, hire your favourite and have us take care of the rest. Find out how it works here.
Have confidence in who you’re hiring
View staff profiles before hiring
All of our call centre staff have a detailed profile which outlines their experience, and performance on Sidekicker including their reliability score. Unlike a traditional recruitment agency you choose which Sidekick works for you.
Tough screening & smart matching
Our application process ensures that only the best casual staff make it through screening and our matching engine rewards those who perform best.
24/7 support
Our support team is available to support you with your temporary staffing needs and our payroll and compliance team ensure everything is taken care of for you.
Don’t take our word for it
Thousands of companiess across ANZ have made the switch to Sidekicker from traditional staffing agencies to fill gaps in their roster, deal with seasonal peaks and solve permanent recruitment
Having access to quality staff for hourly roles like promotional staff and customer service has helped Uber grow rapidly
As Sidekicker uses technology to provide a better experience for their staff, they attract high quality candidates
Sidekicker has also cut our speed to hire from 10 days to 24 hours. They’ve given us back so much time back.
Frequently asked questions
How does the payment process work for hiring call centre staff through Sidekicker?
All of Sidekicker’s call centre staff are employed by Sidekicker. Once a shift is completed approve the timesheet, click pay and it's done!
Can I view the profiles and ratings of available call centre staff before making a hiring decision?
Yes! All of our call centre staff come with a detailed profile. We want to make temporary staffing better and more transparent.
Is there a minimum or maximum number of hours I can hire call centre staff for on Sidekicker?
The minimum shift is 4 hours.
How does Sidekicker ensure the reliability and quality of the temporary call centre staff available for hire?
All call centre staff must pass an interview and skill test. Once on the platform they are rated and reviewed after every shift and their reliability is tracked. Our matching engine rewards those with the best performance.
How quickly can I request and hire call centre staff through Sidekicker to fill urgent staffing gaps?
All call centre staff have a worker app which instantly notifies them about suitable shifts meaning our fill times are minutes not days.