Case studies:

A Hospitality Venue in Search of a Smarter Staffing Solution

Trippas White Group, a leading hospitality venue running various Virgin Australia Lounges, relies on a steady pipeline of qualified staff to keep operations running smoothly. Like many hospitality venues, they needed a way to quickly fill shifts without the headache of chasing agencies or dealing with unclear communication.

Challenge: Too Much Time Managing an Inconsistent Staffing Partner

Before using Sidekicker, the team worked with an agency that was inconsistent, difficult to manage, and labour-intensive.

The process often meant:

• Calling and emailing repeatedly to fill roles
• Waiting for responses
• Managing staff manually once they arrived onsite

The lack of transparency and speed was frustrating — especially when last-minute shift requests went unfilled. Over time, this added stress and wasted valuable hours, pulling the team’s focus away from delivering great service.

Solution: Switching to Sidekicker for On-Demand, Reliable Staffing

When Trippas White Group started using Sidekicker’s staffing platform, the difference was immediate.

With Sidekicker, they could:

• Post jobs and review applicants in real time
• Select staff directly from a verified talent pool
• Communicate and confirm shifts in minutes, all through one platform
  
  

Our dedicated account manager, Kaine McIntosh, ensured a smooth transition and provided ongoing support whenever needed.

“The system is quick, easy to use, and Kaine is really helpful,” said Thomas Harrop, Support Operations Manager.

Unlike traditional agencies, Sidekicker offered full visibility, ease of use, and control, giving Trippas White Group confidence that shifts would be covered — without the stress.

Results: Time Saved, Stress Reduced, and Smoother Hiring

The biggest benefit? Time savings.

By removing the need for back-and-forth communication and manual coordination, the Trippas White Group team regained hours every week. The ability to instantly view and select applicants made hiring faster, simpler, and more consistent.

Other standout results included:

• Less admin thanks to an all-in-one platform
• Better reliability compared to previous agencies
• Improved B2B communication and transparency

This efficiency gain has allowed the team to focus on operations and customer experience, not staffing logistics.

What They’d Tell Others

“If you need an agency company, Sidekicker is the best I’ve used. Occasionally shifts can’t be filled same-day — but that’s true with any agency. Overall, the pros far outweigh the cons.”

Key Takeaway

By switching to Sidekicker, Trippas White Group found a smarter, faster, and more reliable way to manage hospitality staffing — one that saves time, strengthens communication, and gives them more control over their workforce.

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