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Case studies:


Pact is Australia’s largest manufacturer of plastic packaging products, operating 50 manufacturing sites and warehouses across Australia.

The challenges

  • Limited visibility over areas of labour cost leading to errors for monthly reporting
  • Fragmented WHS processes
  • Inductions involved multiple systems with paper-based and manual processes
  • Unable to verify student visas, limiting PACT’s available labour pool
  • Unable to quickly onboard self-sourced labour
  • Slow time to fill ad-hoc shifts (24+ hours)

Sidekicker’s solution

Greg Beilby, Executive General Manager of Pact Contract Manufacturing describes:

We started working with Sidekicker due to their ability to provide quality staff and digital tools that solved key challenges we’d been facing with our casual labour operation. Sidekicker now provides us with 250-300 daily workers across sites.

Taking a staged approach to implementation, Sidekicker started with two Pact sites–which had varying degrees of complexity in terms of size and worker shift patterns.

Sidekicker transitioned 40 existing workers–a mix of assembly operators and forklift drivers–with zero interruption to operations and productivity.

Transitioning these workers involved conducting Right to Work and license checks and validating that all workers had successfully completed the Pact induction. Workers were all set up with Sidekicker profiles and all certificates and licenses were added with expiry dates, alleviating compliance risk.

Sidekicker’s dedicated team spent 1 week on site ensuring all workers were set up for success.

Working with Sidekicker has been easy–their team has ensured a seamless integration of workers at some of our most complex sites ensuring that our operations and output have not been disrupted,” says Beilby.

After several successful implementations, Sidekicker continued to expand their footprint with Pact, due to their ability to supplement labour across several more sites.

The Impact

Sidekicker’s digital timesheeting and payroll processes have enabled real-time reporting and through live dashboards we have gained increased visibility into the performance of labour across the entire business.

This has reduced error margins and allows us to measure costs in real-time at both company and site level.

Sidekicker’s digital WHS systems also give total transparency and security that all workers are fit, qualified and safe to work at all times, giving us peace of mind that our agency labour is compliant.

Our on-site managers have been pleased with the transition and ability to use the digital platform to work on urgent rosters for the site”

Greg Beilby, Executive General Manager of Pact Group