The #1 way to hire temporary customer service staff
Sidekicker is used by over 2,000 businesses to hire temporary customer service staff all across Australia and New Zealand. Simplify your staffing.
10,000+ customers
1.5m+ shifts completed
95% fill rate
Being able to hire staff when and where we need them quickly and affordably has enabled us to keep our core team lean but well supported as we’ve scaled.
Uber
Filling rostering gaps, dealing with seasonal peaks or solving perm recruitment has never been this easy
1. Make a request
Make a Request from your dashboard and tell us what you need. Whether it be 1 Sidekick or 100.
2. Hire a Sidekick
Our system then gets to work finding you the best available Sidekicks. View their profiles and hit hire.
3. Pay & Rate
Once your request has been completed, approve their timesheet, provide a rating & we handle the rest.
Why 2,000+ businesses choose Sidekicker to hire temporary customer service staff
Fill in minutes not days
Sidekicker makes filing your temporary staffing gaps super fast. Our on-demand pool of qualified customer service staff are ready to go at the click of a button.
Save 30% on labour hire agency fees
Our investment in technology allows us to pass on cost savings to our customers making Sidekicker up to 30% cheaper on customer service staffing agency fees compared to traditional recruitment agencies.
Our platform creates a better way
We are creating a better way to hire temporary customer service staff. Make a request at any time of day, view profiles of qualified customer service staff, hire your favourite and have us take care of the rest. Find out how it works here.
Have confidence in who you’re hiring
View staff profiles before hiring
All of our customer service staff have a detailed profile which outlines their experience, and performance on Sidekicker including their reliability score. Unlike a traditional recruitment agency you choose which Sidekick works for you.
Tough screening & smart matching
Our application process ensures that only the best casual staff make it through screening and our matching engine rewards those who perform best.
24/7 support
Our support team is available to support you with your temporary staffing needs and our payroll and compliance team ensure everything is taken care of for you.
Don’t take our word for it
Thousands of companiess across ANZ have made the switch to Sidekicker from traditional staffing agencies to fill gaps in their roster, deal with seasonal peaks and solve permanent recruitment
Having access to quality staff for hourly roles like promotional staff and customer service has helped Uber grow rapidly
Sidekicker is a partnership made in heaven–it’s really how casual staffing should be done.
Sidekicker has also cut our speed to hire from 10 days to 24 hours. They’ve given us back so much time back.
Frequently asked questions
How quickly can I request and hire customer service staff through Sidekicker to fill urgent staffing gaps?
All customer service staff have a worker app which instantly notifies them about suitable shifts meaning our fill times are minutes not days.
How does Sidekicker ensure the reliability and quality of the temporary customer service staff available for hire?
All customer service staff must pass an interview and skill test. Once on the platform they are rated and reviewed after every shift and their reliability is tracked. Our matching engine rewards those with the best performance.
Is there a minimum or maximum number of hours I can hire customer service staff for on Sidekicker?
The minimum shift is 4 hours.
Can I view the profiles and ratings of available customer service staff before making a hiring decision?
Yes! All of our customer service staff come with a detailed profile. We want to make temporary staffing better and more transparent.
How does the payment process work for hiring customer service staff through Sidekicker?
All of Sidekicker’s customer service staff are employed by Sidekicker. Once a shift is completed approve the timesheet, click pay and it's done!