Operating in a highly seasonal industry, Ticketek experiences significant peaks and troughs in demand for their frontline workforce (i.e. call centre staff, box office staff, event day labour, and ticket scanning staff).
To manage this, Ticketek would run recruitment drives around the country 3-4 times per year, hiring dozens of casual staff at a time to scale up their workforce to cover peak periods.
Steve Prosser, Head of Frontline Services, describes the process: