Opening its doors in 1925, Bob Stewart is a third generation Melbourne institution, providing school uniforms from three retail outlets and online to many of Melbourne’s best schools. The company is founded on a passion for integrity in business, and their success is underpinned by a commitment to their customers.
Most retail businesses are typically highly seasonal, and none more so than a school uniform provider, with demand increasing significantly in the lead up to the start of every school year.
For Bob Stewart, this seasonality without a flexible solution would necessitate inefficient and costly recruitment processes. It meant having to source, hire and train casual employees months before they were required to ensure sufficient and skilled staff during peak periods.
With no HR department, management staff were responsible for creating, posting, and managing job ads, as well as shortlisting and interviewing. Hence, labour costs were also high and other management tasks were often underdone.
Given the fact that the staff being recruited would all be short-term employees, the cost and time spent far outweighed the return.
In the lead up to peak season in 2016, Bob Stewart joined Sidekicker to:
1. Scale up their workforce with ease and at minimal cost.
2. Reduce the timely and costly administrative tasks of recruitment and on-boarding.
3. Ensure all new staff were skilled, and able to uphold high standards of customer service.
Upon joining Sidekicker, Robert was able to post a request for staff online in seconds, and successfully scale up his workforce with pre-screened and skilled staff when and where he needed them.
“Sidekicker is great if you need quality staff quickly to help meet seasonal or unanticipated demand. The website is easy to use and you feel in control of the process at all times. The platform saves a lot of time on paperwork that would otherwise be necessary for conventional hiring, and it does so in an extremely cost effective way,” says Robert.
In using Sidekicker, Robert was also able to easily review all applicants through the platform before hiring them, ensuring the brand and quality standards were met and their commitment to their customers was not jeopardised.
“Since using Sidekicker, the cost of hiring and training casual staff has been reduced by over 20%.”