Hire Pre-Screened Call Centre Staff In Minutes

  • All staff have been interviewed & skills tested
  • Request & hire in minutes online
  • Use online staff profiles to select who you hire

Trusted by Australia’s best businesses – big and small

Why hire call centre staff on Sidekicker?

Eliminate screening

Our team of experts has interviewed & skills tested all call centre staff–only 15% of applicants are approved.

High quality call centre staff

Staff are rated & reviewed by businesses after every shift. Our average Sidekick rating is 4.9/5.

We’re there at every step

Our local Customer Support team is available 365 days a year, via phone, email or online chat.

Contact us today >

Select your own staff

Your call centre staff are the voice of your brand, so hiring the right people is crucial. Detailed staff profiles give you choice & control.

 

Save time & money

Most shifts are filled within 1 hour, and we’re up to 50% cheaper than traditional temporary staffing agencies.

Eliminate payroll

We’re the Employer of Record for all our Sidekicks, and take on the responsibility of payroll and compliance.

How to hire call centre staff on Sidekicker

1. Make a request online

Signup for free online and we’ll be in touch to activate your account.

You can request staff 24/7 in just a few seconds, and all available call centre staff will be notified instantly and can start applying on our Sidekick app. Because of our technology, we are the fastest way to hire.

Read how APPA saved $5,500 in time and admin costs.

2. Select your call centre staff

You can select the best person for your needs using detailed staff profiles with experience, photos, and ratings & reviews from other businesses.

We’ve personally interviewed & skills tested all staff, and they must maintain a 4/5 star rating to work on the platform.

Read how Youfoodz scales their customer service team

3. Pay, rate and review

We are the Employer of Record for all staff, which means we handle payroll and relieve you of employment admin. Our platform also has inbuilt award rate classification.

You simply pay, rate and review staff online after each shift, and everything is taken care of.

View our pricing

Our top rated call centre staff

What other types of office staff can you hire?

Office Administrators

Data Entry Assistants

Personal Assistants

Customer Service

Receptionists

Market Research

Frequently asked questions

How do you screen your business administration staff?

All staff are interviewed & skills tested

All staff, or as we call them, ‘Sidekicks’, go through an extensive screening and interview process before being hired:

  1. Online application and screening
  2. Group interview
  3. 1:1 interview including experience and behavioural questions
  4. Skills tests
  5. Certification and qualification check
  6. Onboarding
  7. Profile setup
How do you ensure staff quality & reliability?

Talent Acquisition

Our Sidekick app is the easiest and fastest way for people to source and manage casual work, and as one of ANZ’s most exciting startups we have rapidly become the go-to choice for workers–90% of our Sidekicks are generated through referrals. 

Technology

Businesses have historically had to sacrifice staff quality when choosing to hire temporary staff, due to a lack of transparency, choice, control and accountability of staff.

Our platform gives businesses the ability to choose their own temp staff using detailed Sidekick profiles with experience, photos, approved skills, and ratings & reviews from other businesses.

Sidekicks must maintain a minimum 4/5 star rating, and as our rating & review system impacts their being selected for shifts, they are held accountable to high performance.

Our average Sidekick rating is 4.9/5, and our no-show rate is only 0.5%.

Our Service & Operations Team

Our support team is on deck 365 days a year to make sure everything goes smoothly for businesses and Sidekicks. On the rare occasion a Sidekick withdraws from a shift, we’ll be there to replace them ASAP.

How do you find your staff?

Lucky for us, 90% of our Sidekick applications are generated through referrals, namely, partners like SEEK, Universities and existing Sidekicks. Because we have a world-class app for Sidekicks, we’re able to attract the best new talent.

How does payment work?

Our platform is completely transparent, so businesses can see all costs before making a request.

Once a Sidekick has finished a shift, they’ll log their hours on the Sidekick app. You’ll then be notified and can approve hours and make payment with a couple of clicks.

Payment includes:

  • Hourly rate paid to the Sidekick (based on the appropriate award rate)
  • Oncosts (Superannuation, payroll tax, insurance)

Our standard service fee of 20% is then applied on the total amount paid.

We pay our Sidekicks on Thursdays for the shifts they’ve worked during the previous week.

How is Sidekicker different to an agency?

Our technology

Our platform eliminates most of the manual tasks previously involved with temporary staffing agencies, which saves customers time and money.

Our technology also gives businesses unparalleled transparency and control, with features like detailed Sidekick profiles, ratings & reviews, private Talent Pools, templates, company sites and users accounts.

Our team

As one of ANZ’s most exciting and fastest growing companies–backed by SEEK, and voted Australia’s Coolest Company, Sidekicker’s team is made up of some of ANZ’s brightest and most sought after talent. With a growing team of 75, our processes and operations ensure the most exceptional service delivery for our customers.

How do ratings and reviews work?

When a Sidekick completes a shift, businesses are asked to leave a review and a rating out of 5.

This is then shown on the Sidekick’s profile when applying for future shifts, which other businesses can use to select the best person for their needs.

Sidekicks are removed from the platform if their rating falls below 4. Ratings and reviews left by Sidekicks are not displayed publicly, but can provide valuable insights for businesses.

How other businesses are using Sidekicker

Business Support

Scaled their customer service team with flexibility, speed and quality.

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Find out how

Business Support

Saved $5k in recruitment time, processing and administration costs

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Find out how

Business Support

Regularly request customer service reps, and have staff in the office within 3 hours.

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Find out how

Business Support

Reduced the cost, time and risk of recruitment for office admin roles.

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Find out how

Start hiring for your call centre today

We connect you with the best available call centre staff faster and cheaper than ever. Get in touch with us to learn more!